Bmw of North America Reviews

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Bmw of North America - Silver spring BMW they messed up my car
Bmw of North America - Silver spring BMW they messed up my car
Bmw of North America - Silver spring BMW they messed up my car
Bmw of North America - Silver spring BMW they messed up my car
Bmw of North America - Silver spring BMW they messed up my car
Bmw of North America - Silver spring BMW they messed up my car
Silver spring,md BMW they messed up my car with a dent and lots of scratches on my car. Please call me so I can explain everything too much I can’t explain by email they’re not helpful at all they messed everything. My phone number is 202-459-**** please call me I need...
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#1706184

BMW Silver Spring, Maryland I drop off my car for service because left side mirror when I used to close it makes some noise.I explained to service advisor his name is Kevin Pitamber then he called his dealership shop foreman look at my car and tell me need change the mirror because of mirror motor was not good and my second concern was when used rain I can’t see the road from the driver side area I was very dangerous I explain to the shop foreman and he bring some Paper towel he cleaned from inside that’s all then I go inside service advisor tell me he need to order the mirror I said ok then I got a loaner car and request also to wash my car. Next day Service Advisor Kevin Pitamber he called me and he says your car is ready for pickup but when i go to pickup my car I was completely shocked when I see my car It was completely disaster car wash department messed my full car all over front left side dent under the headlight and passenger side door they hit with something maybe when they was open the door make my door ugly chip and all over lots of deep scratches front hood and lots of swirl marks in my car paint, rear trunk spoiler area top roof all over side doors.

I’m really disappointed completely unhappy at this moment how come they make my brand new car so ugly. Then called Kevin he came outside and I show him all over my car he says I’m really sorry your car was not like this he tell me we will take care of your car but we’re extremely busy at this moment come back November 1st week, then later I called also service manager his name is Joe Diss I talked him he came outside to see my car and he tell me his service advisor explained him everything, then I take out my car from the dealership.not only that after they installed the mirror my auto parking left side camera view doesn’t work anymore so when they call me November 1st week drop off my car i called Kevin to the lane just want show him left side mirror parking camera view doesn’t work and tell me he will take care of that and also before I drop off my car last couple days was raining badly I couldn’t see very well because left side mirror was not clear at all I do have some videos and pictures how was the front windshield, then again I got a loaner car they took one week after one week later called me and service advisor was telling your car is ready for pickup ok then go over there to pickup my car I was not happy at all because they didn’t fixed all those scratches and also make me mad more because they repainted my car full bumper with out my permission and also when they open the bumper they made some extra dent I show to the manager explain him everything over again and again my car was not like that at all then he go inside bring yellow marker pen he put in circle mark if you guys pull the camera you will see that not only those circles other lots of place he didn’t circles because he tell me he explain to bodyshop manager what conversation we have and he will explain also to check all over the car I find out also they made dent left rear tire upper side and he circle over there also he says he can’t see anything but he will tell bodyshop manager to fixed that area. Then he tell still you have our rental car I said yes he tell me to keep the car and he will take care of my car and he will delivery my car maybe next day I said ok but they took 2 more weeks and I text service advisor couple times to check my car status he told me don’t rush to them I said ok as long you guys take care of my car I’m ok then when I go to pickup my car they didn’t tell me or offer me to walk over the car just to see everything is okay or not when I pickup my car I came back with in 10 minutes I was damn busy at my work it was before thanksgiving day so I talk to my manager and I tell him I’m going to pickup my car I’m coming back to work so when I come back to my work place I parked my car then I saw couple white marks front of the hood then instantly I go back to the dealership and I talked to the service advisor I was telling him maybe those white stuff is compound but can you check he checked out little bit then called his manager Joe Diss he didn’t touch or look at that place he was completely trying to ignore me and I tell him also check the camera you will see that white marks or chip was over there not only that my previous visit I show him left rear tire side has dent and he circle that area previously he didn’t fixed that dent at all if you guys can checkout the camera my car front hood has some chip marks that time I’m over 100% guarantee because I know my car was completely fresh and cleaned I have lots picture about my car before I drop off even though previous couple weeks I took so many pictures about my car I don’t see anything in my car at all. More funny thing is my car was over there 3 weeks but they didn’t fixed my car parking camera view error still showing the same problem.

Please now my biggest concern is anyone can handle all kinds situation which is I’m facing right now as soon as possible. BMW corporate will handle the situation or the dealership member of managements.

If I need to reach any of BMW CORPORATE higher level please let me know the phone number or email address. Thanks Sincerely Alim Razi.....

ID
#1566129 Review #1566129 is a subjective opinion of poster.
Product
Bmw Car
Cons
  • Horrible experience
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

BAD CUSTOMER SERVICE RETURNING PHONE CALLS

Update by user Dec 27, 2021

Still waiting for a response.

Original review posted by user Dec 27, 2021
I was waiting on the phone Monday for approximately 2 hours, with negative results. I reserved my call for a callback when the call back came it went into a voice mail I never had the opportunity to talk with a live person.

User's recommendation: Please train your personnel to answer the company phones.

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ID
#3201988 Review #3201988 is a subjective opinion of poster.
Location
Merced, California
Loss
$3
Preferred solution
Let the company propose a solution
New Reviewer

Service

My vehicle was backed into while at BMW of Columbia being worked on. It took over 6 weeks to get fixed. When I picked my vehicle up it had not been washed or vacuumed, which seems like a normal thing all other dealerships do when a vehicle is dropped off for service. They did not apologize for the damage or anything. Will never use them again. Have also posed negative reviews on all review platforms and social media outlets. Also when I called BMW North America never was able to talk to anyone.

User's recommendation: Do not use BMW of Columbia.

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ID
#3201944 Review #3201944 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

No BMW Loaners, grab a Chevy for a few weeks.

Ill keep it brief. So your car needs to be serviced possibly for a few weeks. BMW dealerships are selling the loaners because they dont have stock. So you can go to Enterprise and drive a Chevy or Jeep now. Unacceptable. Greed. Sort it Out. K

User's recommendation: BMW services. Luxury is no longer luxury.

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ID
#3075472 Review #3075472 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Let the company propose a solution

Misleading sales practices

I bought a "certified preowned" BMW and paid a handsome price. Only to find out the "certified preowned" means is not below unpublished standards and has no past due service items. What they don't tell you is that it may be due for major service in a short time or a few miles. Its Buyer beware. Get it all in writing.

User's recommendation: Dont buy a CPO car without oil and filter changes, past due or not.

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ID
#3049373 Review #3049373 is a subjective opinion of poster.
Location
The Villages, Florida

Service

The dealer had my car for three weeks and never fixed it, so I took it back. It took two weeks before the service manager decided to get involved. I wont go there againAngry
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ID
#3043940 Review #3043940 is a subjective opinion of poster.
Location
Castle Rock, Colorado
New Reviewer
Im sorry for whoever is reading this but this road side assistance is a horrible service. As of right now Ive been stranded for OVER 5 hours and still waiting for a tow truck to show up through this so called service. Not to mention this new bike is not even a week old...
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ID
#3024921 Review #3024921 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$100000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Going on for about 1 year

Bmw of North America - Going on for about 1 year
A phony insurance policy sold to me by the dealership for $1500. The policy was supposed to cover rims, tires and rim damage. They state that it only covers tires. I have both verbal and texted proof that what they say is false.

User's recommendation: Don’t buy from Delray BMW.

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ID
#2947482 Review #2947482 is a subjective opinion of poster.
Location
Delray Beach, Florida
Pros
  • Area is clean
Cons
  • Horrible experience
Loss
$1500
Preferred solution
Full refund
New Reviewer

Steering wheel issue

I was asking questions about my 2013 BMW s steering wheel that needs to be replaced and why it needs replacement with less than 70k miles. The customer service agent was telling me to call AAA. The car is already at Passport BMW who said the car needs the system replaced.
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ID
#2917071 Review #2917071 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

No answer

I will update this if I get a call back. I have yet to hear anything back as of 1:30 sept 23 of the year 2021
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ID
#2899779 Review #2899779 is a subjective opinion of poster.
Location
Spanish Fort, Alabama

Can I roll my warranty over to my next BMW

My vehicle was totaled and I have to pay off the car but I have the warranty extended warranty can I roll it over into my new BMW or Prorated
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ID
#2894500 Review #2894500 is a subjective opinion of poster.
Location
Middletown, Connecticut

Poor service

Our BMW was left for planned service on Tuesday. We had no communication from the dealership. We called a couple of times. We had been told it was necessary to return the loaner car by 4:PM even though it was planned. Problems: Poor communication and turn around time. Personnel not knowing how to set expectations We were told that the dealership had a number of call outs today making the work flow unattainable. No one had any enthusiasm
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ID
#2856331 Review #2856331 is a subjective opinion of poster.
Location
Westborough, Massachusetts
New Reviewer

Recall information

Check to see if any recalls on my vehicle , I have incurred some heavy repair bills and I would like to know if any of my repairs couldve been a recall issue and local BMW dealer fail to check or maybe It was never mailed to me. Thank you
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ID
#2828468 Review #2828468 is a subjective opinion of poster.
Loss
$4500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing BMW center cap on rim

After changing a rim the center cap was missing. After 10 days and multiple calls I received the cap.
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ID
#2766996 Review #2766996 is a subjective opinion of poster.
New Reviewer
Update by user Jul 26, 2021

I feel used and taken advantage of by the BMW dealership of Akron

Original review updated by user Jul 26, 2021
Hello there!!! BMW of Akron sold me a car that should have not been driving on the road, they did fix the brake pads that were at 1.5 mm, which they said were at 3 to 4 mm, my husband works on BMWs...
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ID
#2715725 Review #2715725 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sawbuck you can come in today to

Original review updated by user Jul 12, 2021
This was posted in error. I have no idea how it ended up on this website and have never done business with this outfit and have no complaints. This website is misleading
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ID
#2674002 Review #2674002 is a subjective opinion of poster.
Location
Brunswick, Georgia
Pros
  • Customer care listens
  • Nice vwhicke
  • Area is clean
Cons
  • Stsff discriminat with woman

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